Follow the scene authority
For injury, fire, or a roadway hazard, call 911. If police or another authority controls the scene, follow their instructions about vehicle movement and documentation.
Describe the damage accurately
Mention leaking fluids, broken suspension, deployed airbags, crushed wheels, and whether the car rolls or steers. Do not attempt to move an unsafe vehicle to simplify a tow.
Confirm destination and paperwork
Identify an authorized repair shop, home, or receiving lot. Ask about available equipment, the quote, and any documents needed before the vehicle is released.
After a collision
Police directions, insurer instructions, and the vehicle owner’s authorization may affect where a damaged car can go. Photograph conditions if safe and confirm the receiving repair shop before a tow is arranged.
Collision condition
Damage, locked wheels, debris, or police-directed staging can change the loading plan. Give the operator the condition before relying on a quoted amount.
Have these details ready
- Scene safety and clearance
- Visible damage
- Vehicle mobility
- Receiving destination
Call (646) 906-8161 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.