Find the vehicle entrance
Share the entrance street, ramp, parking level, space number, and lowest posted clearance. A building lobby address may not lead to the usable vehicle access point.
Check property rules
Ask management or security whether a tow truck may enter, where it may wait, and whether identification or authorization is required. Confirm whether the vehicle can be moved to a safe loading area.
Explain the vehicle condition
Tell the operator about locked wheels, flat tires, a dead battery, collision damage, or missing keys. A low-clearance pickup may need different equipment and pricing than a street pickup.
A garage exit is part of the job
Low ceilings, steep ramps, turnstiles, and tight exits may limit what equipment fits. Ask the garage about clearance and towing access, then share those measurements before dispatch.
Clearance and recovery costs
A low garage or difficult ramp can require different equipment and time. Ask whether the quoted total covers extraction and transport to the destination.
Have these details ready
- Entrance and height
- Level and space
- Gate or security access
- Vehicle mobility
Call (646) 906-8161 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.